Shipping & Delivery Policy – Oulysa

At Oulysa, we want your gifts, seasonal favorites, and lifestyle purchases to reach you safely and on time. We understand that dependable shipping is an essential part of a pleasant shopping experience. This policy outlines how we process orders, calculate shipping costs, arrange deliveries, and handle shipping-related concerns.

1. Order Processing Time

Most orders are prepared and processed within 1–2 business days, excluding weekends and public holidays.

Once your order has been packed and handed over to the shipping carrier, we will send you a dispatch confirmation email with the available tracking details.

During busy shopping seasons, promotional campaigns, and holiday periods, order preparation may occasionally require additional time. We appreciate your understanding during these periods.

2. Shipping Methods & Estimated Delivery

Oulysa offers standard and expedited shipping services to accommodate different delivery preferences. The following estimates apply after an order has been dispatched:

• Standard Shipping: Approximately 5–8 business days.

• Expedited Shipping: Approximately 2–4 business days.

Please keep in mind that these are estimated delivery windows rather than guaranteed arrival dates. Actual transit times may be affected by your delivery location, severe weather, customs inspections, carrier operations, and other unforeseen circumstances.

3. Shipping Fees

The shipping cost for each order is calculated at checkout according to the package weight and the destination address.

From time to time, Oulysa may introduce free standard shipping promotions. Any applicable offer, eligibility requirements, and promotional conditions will be displayed on www.oulysa.com. Qualifying shipping discounts will be applied automatically during checkout in accordance with the relevant promotion.

4. International Delivery

We ship internationally to a range of destinations around the world.

For deliveries outside the United States, additional charges may be imposed by the destination country's customs authorities. These may include import duties, customs fees, and applicable taxes. Such charges are the responsibility of the customer and are not included in the listed product prices or shipping fees.

International shipments generally require 7–21 business days after dispatch to arrive. Delivery schedules may vary depending on the destination, local carrier services, and customs clearance procedures.

5. Lost, Missing, or Damaged Packages

If your tracking information shows that a package has been delivered but you cannot locate it, or if your order arrives with visible damage, please notify us within 7 days of the delivery date.

Contact our support team at service@oulysa.com and provide the following information where applicable:

• Your order number.

• A description of the delivery issue.

• Clear photographs of the damaged product and its packaging, if applicable.

Our customer service team will review your report and, when appropriate, coordinate with the shipping carrier to investigate and help resolve the matter as quickly as possible.

6. Shipping Address Requirements

Customers are responsible for entering a complete and accurate delivery address when submitting an order.

After a package has been dispatched, changes to the destination address or requests to redirect the shipment may no longer be possible. If you discover an error in your shipping details, please contact us immediately so we can check whether any correction is still possible.

If a shipment is returned because the address provided was incorrect or incomplete, additional shipping costs may apply if another delivery attempt is requested.

7. Oversized and Special-Handling Products

Certain products that are unusually large, heavy, or require special packaging may need additional preparation or transportation through a specialized shipping service.

If your purchase requires special delivery arrangements, we will provide relevant information when necessary.

Contact Oulysa

For questions about order preparation, shipping fees, delivery options, tracking updates, or any other shipping-related concerns, please reach out to our customer service team.

Email: service@oulysa.com

Website: www.oulysa.com

Thank you for shopping with Oulysa. We sincerely appreciate your support and will continue working to make every delivery as convenient, secure, and dependable as possible.

Oulysa Customer Service Team